Nilgirisupermarket

Refund and Returns Policy

Nilgiri Supermarket Ecommerce Return Policy:

Effective Date: [19-12-23]

Thank you for shopping at Nilgiri Supermarket. We appreciate your business and want to ensure your satisfaction with every purchase. Please take a moment to review our No Refund Return Policy below:

1. Returns Eligibility:

  • We accept returns within 14 days from the date of delivery.
  • To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.

2. Non-Returnable Items:

  • Perishable goods, including fresh produce, dairy, and frozen items, cannot be returned.
  • Personal care and hygiene products, as well as intimate or sanitary goods, are non-returnable for health and hygiene reasons.

3. How to Initiate a Return:

  • To initiate a return, please contact our customer service team at [shop@nilgirisupermarket.com] or [customer service phone number]. Provide your order number, the name of the item(s) you wish to return, and the reason for the return.

4. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance for your protection.

5. Inspection and Processing:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed using the original method of payment. Please allow [9600521444] business days for the credit to appear in your account.

6. Exchanges:

  • We do not offer exchanges at this time. If you need a different item, please return the original item and place a new order.

7. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or issue a refund, as appropriate.

8. Cancellation of Orders:

  • Orders cannot be cancelled once they have been shipped. Please review your order carefully before confirming your purchase.

9. Special Circumstances:

  • In the event of special circumstances or exceptions, decisions regarding returns and refunds will be made at the discretion of Nilgiri Supermarket.

By making a purchase on our website, you acknowledge and agree to abide by this No Refund Return Policy.

If you have any questions or concerns, please contact our customer service team for assistance.

Thank you for choosing Nilgiri Supermarket.

[shop@nilgirisupermarket.com]